About CBC Health Home
The CBC Health Home provides comprehensive care coordination services to both adults and children on Medicaid throughout New York City.
CBC is one of the largest Health Homes in New York State, serving over 17,000 enrolled members who have serious behavioral and/or medical disorders. These individuals receive assessment, service planning and care coordination. Our providers support identification and seamless enrollment of eligible New Yorkers through outreach and engagement services.
Over 50 community-based organizations provide care coordination in CBC’s Health Home. Our care management agencies draw on decades of experience providing care management for people with mental illness, medical conditions, substance use disorder and/or HIV/AIDS.
They employ many hundreds of care coordinators knowledgeable of community resources and services and speak a diverse number of languages. Our care coordination staff are trained in culturally competent and trauma-informed service delivery.
CBC has a citywide service network that includes hundreds of hospitals, clinics and treatment programs, supportive housing providers, clubhouses, employment services and much more. Our network allows CBC to continue to provide comprehensive, quality services even as members move within treatment or housing settings within the five boroughs.
Understanding that when the right community services are in place, our members may avert crises that could result in a hospital visit, we partner with hospitals to ensure that Health Home members receive targeted assistance when they are discharged from an inpatient stay and after an emergency service visit.
CBC’s designation to serve children and adults allows for the continuity of care necessary for optimal planning as a young person matures, and new conditions and life events occur. CBC also serves adult and child family members in a family-centered approach, and can even assign a Care Manager to serve families with multiple members enrolled in our Health Home.
Infrastructure Enhanced by Technology
CBC’s Health Home infrastructure connects over 50 care management agencies throughout NYC in a citywide network. Our infrastructure facilitates and supports effective care coordination services that improves our members’ health status and lowers the cost of care by reducing avoidable hospitalizations and emergency service visits. At the core is:
- A robust Health Information Technology (HIT) System;
- Training opportunities;
- Medicaid billing services;
- Uniform clinical protocols, quality standards and quality improvement support; and
- Full connectivity to Regional Health Information Organizations (RHIO).